How to define Augmented Intelligence
To define Augmented Intelligence, we can simply say that it is Artificial Intelligence at the service of decision-making.
The need for cognitive biases
Mathematicians and neuroscientists have highlighted the existence of biases that sometimes prevent an individual from making an optimal decision. Cognitive biases are necessary for our daily life. They allow us to:
- make decisions more quickly,
- identify a noise, a feeling (intense heat for example),
- react very quickly, without thinking (remove our hand from the fire!).
In the business world, cognitive biases can be assimilated to procedures and methods that are systematically applied to process information. But also to make a swift decision, without having to involve an expert. Indeed, we do not fail to see statistics or ratios imposed, management methods that replace the intelligence of a professional in the field. Yet, advertising from consulting firms, come at a cost as they propose a unifying approach to every problem and industry.
The Augmented Intelligence challenge
Augmented Intelligence challenge is about to replace these “ready-made” methods with mathematical tools. The latter calculate and analyze the reality of a context, a company and the challenges of the decision making process.
Augmented Intelligence has already proven its worth in areas such as logistics, dynamic pricing, stock market transactions, or risk management. It’s based on very powerful algorithms, making it possible to consider all the viable options (or not) and to propose a limited choice. These choices are matching the expectations and challenges of the user who must make a managerial decision or operational. It also consists in automating everything that does not require decision-making. This leaves time to the professional to define his immediate needs, to refine them and to choose what seems most important to him today for his role and company. Therefore, these are not requirements for general use or other users in the world.
The workspace design case
In the case of the layout of workspaces, the use of augmented intelligence allows a user, whatever his level of expertise, not only to make a decision but above all to make it with all the people concerned:
- Human Resources,
- Real Estate Department,
- Work Environment Department,
- operational, staff representative.
The machine calculates, defines what is possible and what is not. It offers options, optimizes them and draws development plans on its own. The time of the participants is left to compare the possible solutions as well as consultation or arbitration.
Towards an effective consensus
During my career, there is a feedback that I find particularly interesting and frequent. It is that of the operational staff on whom a decision has been imposed that they know is not optimal. Sometimes, even feasible, . With augmented intelligence, he has the possibility of getting back to his interlocutor with proof of the infeasibility of the decisions they have made. But above all with viable alternatives that make it possible to reach an effective consensus.
article liés
